1. Pre-sales service: the service provided before the customer purchases the equipment, including:
Consulting service: Provide customers with information about equipment performance, specifications, selection, etc., to help customers make choices.
Technical Support: According to the needs of customers and on-site conditions, provide corresponding technical support, including on-site surveys, technical solutions, etc.
Quotation service: According to the needs of customers, provide detailed product quotations and preferential plans.
2. In-sale service: After the customer purchases the equipment, the service before the equipment is put into use, including:
Delivery service: timely delivery of equipment according to customer requirements.
After-sales service: provide installation and commissioning, training services, etc., to ensure that the equipment is put into use normally.
In-sale support: According to customer needs, provide various support services, including technical support, maintenance support, etc.
3. After-sales service: after the customer purchases the equipment, the service after the equipment is put into use, including:
Maintenance: Provide regular maintenance suggestions for equipment to ensure long-term stable operation of equipment.
Breakdown repair: When the equipment breaks down, provide quick response fault repair service.
Upgrading and transformation: According to customer needs, provide equipment upgrading and transformation services to make the equipment have better performance and reliability.
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